VoIP Forum

Cloud VoIP services for Dummies, a new ebook John Wiley & Sons Inc., explores how cloud computing is changing the communications technology such as Voice over voip services and Unified Communications. The ebook is co-published with Fonality, a provider of VoIP services and contact center solutions.

The ebook explains how businesses can easily access new features while saving money and reducing complexity, according to Andy Cummings, Dummies Tech vice president and publisher at Wiley.

Download a free copy of Cloud VoIP services For Dummies ebook

Cloud VoIP services For Dummies discusses the evolution of VoIP services and UC to the beginning of cloud computing, and drills down into specific ways how cloud is helping deliver advanced business communications. Each chapter includes a number of practical tips, as well as technical insight to help readers understand cloud VoIP services.

VoIP calls are transmitted using the basic Internet Protocol (IP) architecture that makes up the fabric of the World Wide Web. The same IP infrastructure used for e-mails and IM chat sessions is now handling billions of phone calls globally every day. VoIP services have evolved along with the Internet. It¡¯s grown more efficient, continually achieving higher quality standards while opening up telecom features to small and mid-size businesses (SMBs) that used to be the sole domain of Fortune 500 companies.

This ebook covers the basics of VoIP services, and how its structure has let it evolve to become one of today¡¯s fastest-growing technologies.

Cloud VoIP services for Dummies includes:

Understanding VoIP Benefits
Integrating It
Leveraging OPEX and Saving CAPEX
Accessing Your Communications Matrix from the Web
Integrating Wireless Smartphones
Management
Eliminating CapEx
Changing Voicemail to E-mail
Tying Communications to CRM

With cloud¡¯s advances, companies don¡¯t have to invest in costly hardware, infrastructure or lengthy implementations, according to Fonality¡¯s marketing officer Wes Durow. In fact, with cloud VoIP, adopters can cut costs by 50%, while users have access to communications services typically reserved for larger firms, he added.