A VoIP (Voice Over Internet Protocol) is technology that allows users to make phone calls over the internet rather than using traditional analogue phone lines. It does this by changing voices into binary information ones and zeros that travel over the web to their destination. If you have ever used Skype, you were running VoIP-enabled communications.
There are 3 primary ways in which users can do VoIP calls. The first method is called a soft phone, which only requires a computer and headset no desk phone required. Callers also can use VoIP phones, that are handsets specifically designed to use VoIP service. The third choice is to use a VoIP adapter with an analogue phone. Additionally, it enables an at-home agent model since it can be used from virtually any place.